Customer Service Support Officer x2
About the job
The Customer Service professional at Montessori Academy plays a vital role in supporting families through their childcare journey. This position is all about creating a warm and positive experience for families, ensuring they feel valued and informed. The team thrives on collaboration and is dedicated to professional development, making it a fantastic opportunity for those passionate about early childhood education.
You'll be responsible for
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Responding to inbound phone enquiries
Handling calls in a timely, professional, and engaging manner to support families.🔹
Providing clear information
Delivering accurate details regarding enrolments, fees, and centre operations.🔒
Maintaining privacy and confidentiality
Adhering to strict standards to ensure child safety and family trust.Key criteria
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2+ years in customer service
Experience in customer service or contact centre environments is essential.View
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Strong verbal communication skills
Ability to engage and reassure families effectively.View
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High attention to detail
Ensures accurate information and data management.View
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