Toby's Estate Coffee Roasters7 jobs

Customer Service Team Leader

Mid levelFull-timeHybridAlexandria NSW 2015, AustraliaPeople and cultureCustomer servicePosted 3 days ago
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About the job

This Customer Service Team Leader job is all about bringing together people, processes, and systems to create exceptional customer experiences. You'll play a vital role in guiding daily operations and fostering collaboration across various teams. Join a supportive and passionate team that values growth, wellbeing, and, of course, great coffee!

You'll be responsible for

🌟

Leading the Customer Service team

Performance, development, and engagement of the Customer Service team to ensure high standards.
📈

Maintaining customer service standards

Ensure agreed customer service levels and standards are consistently achieved and maintained.
🔧

Managing escalated issues

Resolve any escalated issues to completion, ensuring customer satisfaction.

Key criteria

☕

Team leadership experience

Demonstrated experience leading teams in a customer service environment.

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🔧

Problem-solving skills

Proven ability to resolve issues efficiently and effectively.

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📞

Strong communication skills

Excellent verbal and written communication with attention to detail.

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Meet the team

About the company

View your fit

5 criteria for this job
Team leadership experience
Demonstrated experience leading teams in a customer service environment.

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Problem-solving skills
Proven ability to resolve issues efficiently and effectively.

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Strong communication skills
Excellent verbal and written communication with attention to detail.

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Organisational skills
Ability to manage multiple priorities in a fast-paced setting.

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Continuous improvement mindset
Experience identifying and implementing process enhancements.

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