The Good Guys6 followers160 jobs

Customer Solutions Coordinator

JuniorMid levelFull-timeOfficeSouthbank VIC 3006, AustraliaPosted 3 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The job is all about delivering an exceptional customer experience at The Good Guys. By effectively fulfilling orders and resolving customer queries, you play a crucial role in ensuring customer satisfaction. The team thrives in a fast-paced environment that celebrates diversity and values creativity, making it a great place to grow your career.

You'll be responsible for

🌟

Delivering a positive customer experience

Ensuring a positive multi-channel customer experience through effective order fulfilment and resolution of queries and complaints.
📞

Managing customer inquiries

Providing timely responses to digital, social, and telephone-based requests, effectively resolving complaints.
📦

Processing online sales

Handling online sales and manual web order allocations to ensure efficient product delivery.

Key criteria

📞

Frontline customer service experience

Demonstrated experience in delivering exceptional customer service.

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🛍️

Retail sales or administration experience

Experience in retail sales or administrative tasks within a retail environment.

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💻

Proficiency in Microsoft Office

Proven ability to use Microsoft Office Suite effectively.

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View more

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5 criteria for this job
Frontline customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Retail sales or administration experience
Experience in retail sales or administrative tasks within a retail environment.

View

Proficiency in Microsoft Office
Proven ability to use Microsoft Office Suite effectively.

View

Order fulfilment skills
Experience managing order fulfilment processes and resolving related issues.

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Issue resolution capabilities
Ability to identify and escalate issues to ensure timely resolutions.

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