Customer Strategy Manager
About the job
This job is about leading the charge in shaping Virgin Australiaâs customer experience. By focusing on strategic improvements and innovative solutions, you will play a key role in enhancing customer satisfaction and brand perception. The team thrives on collaboration, accountability, and continuous improvement, creating a dynamic environment where everyone can contribute to the mission of making flying better.
You'll be responsible for
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Leading customer and product strategy development
Leading the development of Virgin Australiaâs customer and product strategy, ensuring alignment to business goals and customer expectations.đ
Overseeing major customer programs
Overseeing the delivery of major customer programs, working closely with cross-functional teams.đ
Managing customer strategy initiatives
Managing and prioritising a portfolio of customer strategy initiatives to drive measurable improvements in satisfaction and brand perception.Key criteria
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Management consulting experience
Significant experience in a Management Consulting Strategy team or in-house strategy team.View
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Leadership experience
Proven experience managing direct reports and mentoring others.View
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Commercial acumen
Strong ability to translate customer insights into strategic recommendations.View
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