About the job
The Customer Success Consultant at Datacom is a pivotal job that champions exceptional customer service experiences for both end users and employees. This role is crucial in shaping the future of contact centres and customer experience environments, ensuring that technology is leveraged to create lasting impact. The team thrives on collaboration, innovation, and a shared commitment to making a positive difference in the lives of customers and communities.
You'll be responsible for
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Understanding and participating in the contact centre market
Actively engage with the contact centre market to understand customer challenges and emerging technology trends.🛠️
Designing best-fit solutions
Match platform strengths to customer needs and develop innovative implementation approaches and change management strategies.🤝
Building effective relationships
Actively work across the enterprise to build partnerships that solve challenges for customers.Key criteria
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Experience in customer experience (CX)
Demonstrated experience in the CX industry, enhancing customer interactions.View
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Knowledge of CX platforms
Strong working knowledge of platforms like Genesys, AWS Connect, and Salesforce.View
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Relationship-building skills
Ability to create trust-based relationships with stakeholders at all levels.View
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