Datacom6 followers25 jobs

Customer Success Consultant - CX

Mid levelFull-timeHybridCanberra ACT, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Customer Success Consultant at Datacom is a pivotal job that champions exceptional customer service experiences for both end users and employees. This role is crucial in shaping the future of contact centres and customer experience environments, ensuring that technology is leveraged to create lasting impact. The team thrives on collaboration, innovation, and a shared commitment to making a positive difference in the lives of customers and communities.

You'll be responsible for

📞

Understanding and participating in the contact centre market

Actively engage with the contact centre market to understand customer challenges and emerging technology trends.
🛠️

Designing best-fit solutions

Match platform strengths to customer needs and develop innovative implementation approaches and change management strategies.
🤝

Building effective relationships

Actively work across the enterprise to build partnerships that solve challenges for customers.

Skills you'll need

💻

CX platform knowledge

Strong working knowledge of CX platforms such as Genesys, NICE, AWS Connect, ServiceNow, Salesforce, Cognigy, and Nuance, enabling effective customer support.
💰

Commercial acumen

Ability to design creative commercial solutions that deliver ROI and meet customer needs.
❤️

Relationship building

Passion for creating meaningful, trust-based relationships with stakeholders at all levels.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in customer experience (CX)
Demonstrated experience in the CX industry, enhancing customer interactions.

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Knowledge of CX platforms
Strong working knowledge of platforms like Genesys, AWS Connect, and Salesforce.

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Relationship-building skills
Ability to create trust-based relationships with stakeholders at all levels.

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Commercial acumen
Experience designing creative solutions that deliver measurable ROI.

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Change management experience
Proven ability to combine technical insight with change management practices.

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