About the job
As the Manager of Upmarket Customer Success at Vanta, you will lead a dedicated team focused on onboarding, adoption, and retention for a rapidly growing customer segment. Your leadership will empower your team to create meaningful customer relationships and drive measurable impact. Collaboration with various departments will be key, as you work together to enhance customer experiences and outcomes.
You'll be responsible for
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Hiring and mentoring
Hiring, mentoring, and developing a team of Upmarket Customer Success Managers while fostering a culture of accountability and continuous improvement.đ
Driving execution
Driving consistent execution across onboarding, adoption, risk management, success planning, and renewal influence.âď¸
Building processes
Building repeatable processes that scale, reducing ambiguity and increasing velocity across the customer lifecycle.Key criteria
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6+ years in customer success or related field
Proven experience in customer-facing SaaS roles is essential.View
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3+ years leading teams
Demonstrated ability to manage and develop teams effectively.View
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Experience with upmarket customers
Familiarity managing complex customer environments and stakeholders.View
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