Meet Jonathan and the team
About the job
The Customer Success Specialist position at CoStar Group offers an exciting opportunity to engage with real estate agency clients by delivering exceptional digital and SaaS solutions. This job plays a crucial role in ensuring clients are well-equipped with product knowledge through training and support, fostering strong relationships that drive customer satisfaction and retention. The team thrives in a collaborative environment, embracing new ideas and innovation while providing ample career pathways for growth within the Domain ecosystem.
You'll be responsible for
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Providing product training
Delivering product training to explain functionality and ensure that solutions are well-integrated into clients' businesses.🔗
Managing client relationships
Managing relationships at every stage from planning, design, and delivery through to ongoing projects.🚀
Onboarding new clients
Onboarding new branches within client businesses and ensuring smooth integrations.Key criteria
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Real estate or SaaS experience
Proven experience in the Real Estate industry or SaaS sector.View
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Customer service skills
Excellent skills in building and maintaining customer relationships.View
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Analytical skills
Strong problem-solving and analytical skills for client solutions.View
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