About the job
The Customer Success Engineer at Darktrace is an exciting opportunity to be part of a dynamic team dedicated to providing exceptional technical solutions to existing customers. This job plays a crucial role in ensuring that customers receive maximum value from the Darktrace platform, fostering strong relationships and collaboration. The team thrives on innovation and teamwork, working together to navigate the ever-evolving cybersecurity landscape.
You'll be responsible for
🔧
Providing technical product solutions
Supporting the adoption of the Darktrace platform and services within the customer environment.🔍
Conducting deployment discovery
Conducting deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments.🤝
Building relationships
Utilizing strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams.Key criteria
🔒
2+ years in cybersecurity or related field
Experience in Customer Success Engineering or Technical Account Management is essential.View
☁️
Strong knowledge of cloud networking
Proficiency in AWS, Azure, and GCP is crucial for effective customer support.View
🛡️
Experience in cybersecurity solutions
Familiarity with Email Security, Incident Response, or Cloud Security Architecture is preferred.View
View more
