Airwallex11 followers41 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsSalesCustomer successPosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager job at Airwallex is all about being a trusted advisor for a portfolio of self-serve SME customers. This position plays a crucial role in driving product adoption, customer engagement, and revenue growth through proactive lifecycle marketing and strategic support. The team thrives on collaboration and innovation, working together to empower small and medium-sized enterprises to succeed in the global economy.

You'll be responsible for

No responsibilities listed

What we're looking for

📈

2+ years in customer support or account management

Experience in fast-paced tech or financial services environments

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🗣️

Strong communication skills

Ability to convey ideas clearly in writing and speaking

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🤝

Proven customer loyalty building

Demonstrated success in increasing customer engagement and spend

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Meet the team

About the company

View your fit

0 of 5 criteria met
2+ years in customer support or account management
Experience in fast-paced tech or financial services environments

View

Strong communication skills
Ability to convey ideas clearly in writing and speaking

View

Proven customer loyalty building
Demonstrated success in increasing customer engagement and spend

View

Familiarity with data-driven strategies
Experience with lifecycle marketing and customer segmentation

View

Understanding of fintech products
Knowledge of financial technology solutions and their applications

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