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Customer Success Manager

Mid levelContractHybridMelbourne VIC, AustraliaBusiness operationsCustomer successPosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager job is all about ensuring a seamless and high-quality experience for customers throughout their journey. By acting as the primary advocate for customers, you will build strong relationships and deliver outcomes that exceed expectations. The team values collaboration and communication, working together to drive customer success and satisfaction.

You'll be responsible for

🔗

Acting as the primary conduit

Serve as the main point of contact between customers and internal teams, ensuring effective communication and collaboration.
🤝

Building trusted advisor relationships

Develop strong relationships with customer stakeholders and cross-functional internal teams to foster trust and collaboration.
📅

Managing project lifecycle

Plan, organise, and oversee all phases of the project lifecycle to ensure successful delivery and outcomes.

What we're looking for

🤝

Strong communication skills

Proven ability to build relationships with stakeholders

View fit

📊

Project management experience

Minimum 3 years in managing complex customer projects

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🛠️

Technical coordination capability

Experience coordinating across technical teams and environments

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View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Strong communication skills
Proven ability to build relationships with stakeholders

View

Project management experience
Minimum 3 years in managing complex customer projects

View

Technical coordination capability
Experience coordinating across technical teams and environments

View

Customer engagement expertise
Demonstrated ability to enhance customer experience and satisfaction

View

Proficiency in software tools
Experience with Microsoft Office, MS Project, Salesforce, and ServiceNow

View

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