About the job
The Customer Success Manager at UpGuard plays a vital role in ensuring customers thrive with our innovative Cyber Risk Posture Management platform. By focusing on customer needs and providing tailored solutions, this job is all about building lasting relationships and driving engagement. The team values collaboration and creativity, always looking for new ways to empower customers on their journey with UpGuard.
You'll be responsible for
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Onboarding customers
Onboarding and managing UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.📞
Providing resources
Providing resources to customers, including success plans, customer-specific training sessions and organizing regular check-in calls.🔧
Monitoring customer health
Monitoring the health of customers and intervening with proactive education when customers are not effectively using UpGuard to achieve the value they expected.Key criteria
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2+ years in customer success or account management
Proven experience managing customer relationships and projects.View
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Understanding of cyber risk management
Knowledge of risk management frameworks is essential.View
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Highly organized with documentation skills
Ability to maintain and update processes effectively.View
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