About the job
The Customer Success Manager is a pivotal role at J4RVIS, focusing on nurturing customer relationships post-sale and ensuring clients derive measurable value from their Salesforce platform. This position blends relationship management with commercial growth and technology translation, making it essential for driving retention and adoption. The team thrives on collaboration, working closely with various departments to deliver seamless customer experiences.
You'll be responsible for
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Engaging clients
Owning end-to-end customer relationships across an assigned portfolio of managed services accounts, serving as the primary point of contact.📈
Driving commercial growth
Driving adoption and consumption growth across the portfolio while managing customer burn against targets.💬
Translating technology
Translating technical use cases into clear business language and articulating platform value to resonate with business stakeholders.Key criteria
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Customer success experience
Proven experience in customer success or account management roles.View
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Salesforce platform knowledge
Solid understanding of Salesforce for value-led conversations.View
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Commercial acumen
Strong background in driving retention and growth strategies.View
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