About the job
The Customer Success Manager at Qwilr is all about ensuring customers get maximum value from the platform. By managing a dedicated portfolio of accounts, this job focuses on delivering superior service throughout the customer lifecycle, driving product engagement, and preventing churn. The team thrives on collaboration and is passionate about helping customers achieve their business goals.
You'll be responsible for
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Onboarding and training customers
Onboarding and training new customers to ensure they have everything they need to be successful and can get up and running with Qwilr quickly.📈
Managing customer accounts
Managing a portfolio of 150+ accounts and driving their adoption of Qwilr to ensure they’re meeting their goals for purchasing.🤝
Proactively engaging with customers
Proactively engaging with customers to ensure they’re active, healthy and up to date on the latest features and benefits of Qwilr’s products.Key criteria
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2-3 years in customer success
Experience managing B2B software accounts to drive value.View
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Customer success tools proficiency
Familiarity with tools to manage customer lifecycles and risks.View
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Proven track record in retention
Demonstrated ability to prevent churn and grow revenue.View
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