Customer Success Manager
Mid levelFull-timeHybridSydney NSW, AustraliaNew South Wales, AustraliaMelbourne VIC, AustraliaCustomer successPosted 5 days ago
About the job
This job is about engaging with customers after the sale to drive satisfaction and retention. By forging strong partnerships and developing tailored success plans, you will play a crucial role in ensuring customers achieve their goals with our technology. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive.
You'll be responsible for
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Engaging with customers post-sale
Driving user adoption and satisfaction to ensure high customer retention.🤝
Forging customer partnerships
Establishing trusted advisor relationships with target accounts to enhance collaboration.📝
Developing Customer Success Plans
Working with customers to create proactive plans that include critical goals and key performance indicators.Key criteria
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4+ years in customer advocacy or related fields
Experience in customer advocacy, sales, engineering, or project management is essential.View
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CRM and Customer Success platform experience
Proven experience with CRM software like Salesforce or HubSpot.View
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Familiarity with Noggin software
Understanding of or aptitude for the Noggin enterprise software platform.View
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