HUB244 followers16 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaMelbourne VIC, AustraliaCustomer successPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at HUB24 is all about driving customer outcomes and building long-term relationships. This job is crucial for ensuring clients achieve their business goals and realize value from the myprosperity portal. The team thrives on collaboration, creativity, and a shared commitment to empowering better financial futures for Australians.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading customer implementation

Lead clients through end-to-end implementation, ensuring a smooth transition and achieving time to first value with myprosperity.
💬

Enhancing customer experience

Provide ongoing assistance to customers, reinforcing portal adoption and addressing common usage challenges with practical guidance.
🤗

Collaborating with teams

Work collaboratively within the Customer Success team to deliver seamless support experiences and share insights with other departments.

Key criteria

📊

Experience in SaaS or financial services

Demonstrated experience in SaaS, financial services, or technology-enabled environments.

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🤝

Customer success experience

Proven background in Customer Success, Implementation, or Client Services.

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📝

Strong communication skills

Ability to convey product features clearly with a customer-first approach.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Experience in SaaS or financial services
Demonstrated experience in SaaS, financial services, or technology-enabled environments.

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Customer success experience
Proven background in Customer Success, Implementation, or Client Services.

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Strong communication skills
Ability to convey product features clearly with a customer-first approach.

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Problem-solving skills
Strong attention to detail and effective problem-solving capabilities.

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Collaborative mindset
Experience working in shared ownership or pooled servicing models.

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