About the job
The Customer Success Manager at HUB24 is all about driving customer outcomes and building long-term relationships. This job is crucial for ensuring clients achieve their business goals and realize value from the myprosperity portal. The team thrives on collaboration, creativity, and a shared commitment to empowering better financial futures for Australians.
You'll be responsible for
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Leading customer implementation
Lead clients through end-to-end implementation, ensuring a smooth transition and achieving time to first value with myprosperity.💬
Enhancing customer experience
Provide ongoing assistance to customers, reinforcing portal adoption and addressing common usage challenges with practical guidance.🤗
Collaborating with teams
Work collaboratively within the Customer Success team to deliver seamless support experiences and share insights with other departments.Key criteria
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Experience in SaaS or financial services
Demonstrated experience in SaaS, financial services, or technology-enabled environments.View
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Customer success experience
Proven background in Customer Success, Implementation, or Client Services.View
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Strong communication skills
Ability to convey product features clearly with a customer-first approach.View
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