SAP
Mid levelSeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 day ago
About the job
The Customer Success Manager at SAP plays a vital role in helping customers realize the value of their solutions and achieve their business goals. By engaging proactively with clients, developing tailored strategies, and fostering strong relationships, you will contribute to customer satisfaction and retention. SAP values a collaborative environment where everyone can thrive, prioritize their wellbeing, and grow together.
You'll be responsible for
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Engaging with customers
Proactively connect with customers to ensure they achieve lifetime business value and success with their SAP solutions.📈
Developing account strategies
Create and implement strategies that drive customer outcomes and lead to subscription renewals.🤝
Building trusted relationships
Establish and maintain strong relationships with customers, earning their trust and acting as a primary point of escalation for issues.What we're looking for
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8+ years in sales or management
Experience in Sales, Pre-Sales, Services, or Solution/Product Management is essential.View fit
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10+ years with cloud solutions
Proven experience with cloud software, especially in finance and spend management.View fit
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Strong relationship-building skills
Ability to build trust with finance and procurement leaders.View fit
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