About the job
The SAP Business Data Cloud Customer Success Manager (CSM) is a vital position within the Data & AI area, focusing on helping customers maximize their use of SAP BDC across various projects. This job is all about building strong relationships with customers, particularly with CXOs and technical decision-makers, to ensure they successfully adopt and consume SAP's cloud solutions. The team values collaboration, innovation, and a supportive environment where everyone can thrive and contribute to meaningful growth.
You'll be responsible for
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Generating demand for cloud business
Innovatively generating ideas for consumed ACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business.🤝
Building customer partnerships
Proactively partnering with customers to sustainably increase consumption of SAP BDC, coordinating activities with the Account Team to align SAP solutions with customer business objectives.💡
Driving innovation and strategy
Driving innovation through the introduction of AI and digital modalities, while orchestrating resources across SAP, partners, and customers to optimize customer success.Key criteria
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10+ years in data and analytics
Extensive experience in Data and Analytics, including SAP BDC.View
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Cloud software solutions expertise
Deep understanding of cloud delivery models and challenges.View
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Technical architecture knowledge
Ability to guide customers on technology architectures.View
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