Everlab
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Customer Success Representative

JuniorMid levelFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 1 day agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

This job is all about being the bridge between prospective members and their journey with Everlab. By focusing on onboarding and member support, you will play a crucial role in ensuring that every interaction is meaningful and helps drive conversion and revenue. The team thrives on collaboration and continuous improvement, always seeking to enhance the member experience.

You'll be responsible for

📋

Onboarding and conversion

Running Onboarding Consult and Diagnostics Review calls, using genuine discovery to understand each member's needs, answer questions and handle objections with clarity.
🤝

Member support

Owning the member journey between saying yes and becoming fully onboarded, making sure nothing falls through the cracks before their first appointment.
🔧

Continuous improvement

Documenting the questions, objections and friction points you hear from members, looking for patterns rather than treating every issue as a one-off.

Key criteria

🗣️

Communication skills

Demonstrated ability to engage and listen to members effectively.

View

🔍

Curiosity and problem-solving

Experience investigating member concerns and suggesting solutions.

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📋

Attention to detail

Proven experience managing precise operational tasks accurately.

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Meet the team

About the company

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3 criteria for this job
Communication skills
Demonstrated ability to engage and listen to members effectively.

View

Curiosity and problem-solving
Experience investigating member concerns and suggesting solutions.

View

Attention to detail
Proven experience managing precise operational tasks accurately.

View

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