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Customer Success Specialist, Doshii

JuniorMid levelFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist at Doshii plays a vital role in supporting hospitality venues using the Doshii platform. This job is all about transforming complex technology challenges into simple, practical solutions for customers. The team thrives on collaboration, working closely with various internal departments and external partners to deliver high-quality support and enhance the customer experience.

Meet the team

About the company

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You'll be responsible for

📞

Recording and responding to support requests

Managing support requests across email, phone, and chat platforms to ensure timely responses.
🛠️

Assisting with venue onboarding

Helping venues onboard onto the Doshii platform, including building and mapping menus for seamless integration.
🔍

Troubleshooting operational issues

Investigating and resolving connectivity issues across integrated partners to ensure smooth operations.

Key criteria

📞

Customer support experience

Proven experience delivering exceptional customer support via multiple channels.

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🛠️

Technical troubleshooting skills

Demonstrated ability to investigate and resolve technical issues effectively.

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🤝

Collaboration skills

Experience working cross-functionally with diverse teams to achieve goals.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer support experience
Proven experience delivering exceptional customer support via multiple channels.

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Technical troubleshooting skills
Demonstrated ability to investigate and resolve technical issues effectively.

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Collaboration skills
Experience working cross-functionally with diverse teams to achieve goals.

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Familiarity with Hubspot
Experience using Hubspot or similar platforms for customer management.

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Adaptability in fast-paced environments
Proven ability to thrive in dynamic settings with changing priorities.

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A meaningful career starts with a match

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