About the job
The Customer Support Specialist at Doshii plays a vital role in supporting hospitality venues using the Doshii platform. This job is all about transforming complex technology challenges into simple, practical solutions for customers. The team thrives on collaboration, working closely with various internal departments and external partners to deliver high-quality support and enhance the customer experience.
You'll be responsible for
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Recording and responding to support requests
Managing support requests across email, phone, and chat platforms to ensure timely responses.🛠️
Assisting with venue onboarding
Helping venues onboard onto the Doshii platform, including building and mapping menus for seamless integration.🔍
Troubleshooting operational issues
Investigating and resolving connectivity issues across integrated partners to ensure smooth operations.Key criteria
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Customer support experience
Proven experience delivering exceptional customer support via multiple channels.View
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Technical troubleshooting skills
Demonstrated ability to investigate and resolve technical issues effectively.View
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Collaboration skills
Experience working cross-functionally with diverse teams to achieve goals.View
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