About the job
The Customer Support Specialist at Doshii plays a vital role in supporting hospitality venues using the Doshii platform. This job is all about transforming complex hospitality technology challenges into simple, practical solutions for customers. Team members collaborate closely with venues and internal teams to ensure high-quality support and seamless operations.
You'll be responsible for
📧
Recording and responding to support requests
Managing support requests across email, phone, and chat platforms to ensure timely responses.🛠️
Assisting with venue onboarding
Helping venues onboard onto the Doshii platform, including building and mapping menus.🔧
Troubleshooting connectivity issues
Investigating and resolving operational and connectivity issues across integrated partners.Key criteria
🗣️
Strong communication skills
Ability to convey information clearly to diverse audiences.View
🔍
Problem-solving experience
Demonstrated ability to investigate and resolve issues effectively.View
🤝
Customer support background
Experience delivering exceptional support via various channels.View
