Mable23 followers17 jobs

Customer Success Specialist (Retention)

JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer successPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining the Mable team, a leading healthtech platform in Australia that connects individuals with disabilities and older Australians to independent support workers. The impact of this job is significant, as it contributes to transforming the care and support sectors, helping customers achieve better outcomes. The team thrives in a high productivity and dynamic environment, where collaboration and meaningful change are at the forefront of their mission.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Supporting customer onboarding

Support customers through their first 90 days to drive onboarding, engagement, and retention.
📞

Proactive outreach

Make proactive outbound calls to help customers find and maintain the right support worker relationships.
❤️

Building customer relationships

Build trusted customer relationships through empathetic, solutions-focused communication.

Key criteria

📞

1-2+ years in customer-facing roles

Experience in phone-based sales or customer service environments.

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🤝

Strong communication skills

Ability to build rapport and explain concepts clearly.

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🎯

Consultative sales experience

Proven ability to engage customers and meet targets.

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A meaningful career starts with a match

View your fit

5 criteria for this job
1-2+ years in customer-facing roles
Experience in phone-based sales or customer service environments.

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Strong communication skills
Ability to build rapport and explain concepts clearly.

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Consultative sales experience
Proven ability to engage customers and meet targets.

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CRM and online platform proficiency
Comfortable using CRM systems and Google Workspace.

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Adaptability in fast-paced environments
Thrives in dynamic settings and embraces change.

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