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Customer Success Team Lead - Stake Super

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Success Team Lead position at Stake is all about empowering a passionate team to deliver exceptional support experiences for customers. This job plays a crucial role in shaping the future of Stake Super while ensuring that the team operates at its best, continuously improving and adapting to new challenges. Collaboration and a people-first approach are at the heart of how the team works together to achieve success.

Meet the team

About the company

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You'll be responsible for

👥

Leading and developing the team

Coaching and guiding the Stake Super Customer Success team to achieve their best performance.
⚙️

Managing team operations

Balancing customer demand, resourcing, and project commitments to ensure smooth operations.
📈

Driving performance metrics

Monitoring and improving key customer and operational metrics, including CSAT and service levels.

Key criteria

👥

Customer-facing team leadership experience

At least 2 years leading a customer success team.

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📊

Proven customer metrics analysis skills

Experience using metrics to identify trends and improve outcomes.

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🛠️

Hands-on CRM experience

Familiarity with platforms like Zendesk or Salesforce Service Cloud.

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5 criteria for this job
Customer-facing team leadership experience
At least 2 years leading a customer success team.

View

Proven customer metrics analysis skills
Experience using metrics to identify trends and improve outcomes.

View

Hands-on CRM experience
Familiarity with platforms like Zendesk or Salesforce Service Cloud.

View

Coaching and development skills
Demonstrated ability to support individual growth and performance.

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Strong stakeholder management
Excellent communication skills for effective collaboration.

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