UpGuard10 followers10 jobs

Customer Success Manager (12 month fixed term contract)

Mid levelContractRemoteSydney NSW, AustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at UpGuard plays a pivotal role in ensuring customers thrive with our innovative Cyber Risk Posture Management platform. By onboarding and enabling customers, this job is all about building strong relationships and understanding their unique needs. The team values collaboration and creativity, always striving to enhance the customer experience and drive engagement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Onboarding customers

Onboarding and managing UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
📞

Providing resources

Providing resources to customers, including success plans, customer-specific training sessions and organizing regular check-in calls.
🔧

Monitoring customer health

Monitoring the health of customers and intervening with proactive education when customers are not effectively using UpGuard to achieve the value they expected.

Key criteria

📊

Customer success experience

2+ years in customer success or account management.

View

🔍

Understanding of cyber risk

Proven knowledge of cyber risk management frameworks.

View

🗣️

Proficiency in English

High-level written and spoken English skills.

View

View more

A meaningful career starts with a match

Apply on UpGuard
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer success experience
2+ years in customer success or account management.

View

Understanding of cyber risk
Proven knowledge of cyber risk management frameworks.

View

Proficiency in English
High-level written and spoken English skills.

View

Relationship-building skills
Experience supporting and building customer relationships.

View

Similar jobs

View all
Autodesk
Autodesk
Customer Success ManagerNorth Sydney, NSW · Melbourne, VIC · Full-time
The Regional Customer Success Manager is a vital part of Autodesk's mission to drive success for a portfolio of significant customers in the AECO industry across Australia and New Zealand. This job focuses on ensuring customers onboard Autodesk solutions effectively, adopt products, and achieve measurable business outcomes. The team values collaboration and diversity, working together to create exceptional customer experiences.
Go1
Go1
Customer Success ManagerAustralia · Full-time
The Customer Success Manager job at Go1 is all about helping customers unlock the true value of learning and development. This position plays a crucial role in building strong partnerships with mid-market customers across APAC, ensuring they achieve their workforce development goals while maximizing their Go1 experience. The team thrives on collaboration, innovation, and a shared commitment to customer success, making it an exciting opportunity for anyone passionate about driving positive change.
Podium
Podium
Customer Success Manager Melbourne, VIC · Full-time
As a Customer Success Manager - SMB at Podium, you will be the main point of contact for our SMB clients, ensuring a seamless onboarding experience and driving their ongoing success. This job is crucial for fostering strong relationships and maximizing customer satisfaction, which ultimately contributes to Podium's mission of empowering local businesses. The team thrives on collaboration, high standards, and creating opportunities for growth.
Thomson Reuters
Thomson Reuters
Customer Success ManagerMelbourne, VIC · Full-time
The Customer Success Manager job is all about building strong, trusted partnerships with clients and ensuring they achieve lasting value from Thomson Reuters ONESOURCE products. This role is crucial for driving client retention, satisfaction, and growth, making a real impact on key accounts across Australia. The team thrives on collaboration, proactive engagement, and a commitment to continuous improvement.