Iterable2 jobs

Mid-Market Customer Success Manager - APAC

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager job at Iterable is all about empowering brands to create dynamic customer experiences through an AI-powered platform. This position plays a crucial role in driving growth and deepening customer relationships by acting as a strategic partner to mid-market customers. The team thrives on collaboration, innovation, and a growth mindset, ensuring that every individual is valued and encouraged to do their best work.

Meet the team

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You'll be responsible for

📈

Managing customer accounts

Proactively manage a book of mid-market Iterable customers, with exposure into up-market accounts.
🤝

Building strategic relationships

Build and hold strategic advisor relationships at every level of the account, including C-suite and executive stakeholders.
💡

Connecting platform usage to business goals

Connect platform usage directly to each customer's stated business goals, and build the ROI story in their language.

Key criteria

📊

B2B SaaS account management experience

Proven experience managing a portfolio of B2B SaaS accounts.

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🧠

Consulting mindset

Demonstrated structured problem-solving and comfort in ambiguity.

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👔

Executive presence

Experience engaging C-suite stakeholders and translating value into ROI.

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4 criteria for this job
B2B SaaS account management experience
Proven experience managing a portfolio of B2B SaaS accounts.

View

Consulting mindset
Demonstrated structured problem-solving and comfort in ambiguity.

View

Executive presence
Experience engaging C-suite stakeholders and translating value into ROI.

View

Systems thinking
Ability to connect technology, process, and people in strategy design.

View

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