Sydney Water
Customer Support Analyst
Mid levelFull-timeHybridSydney NSW, AustraliaDataCustomer serviceIT supportPosted 2 days ago
About the job
Join the Department of Customer Service as a Level 2 Service Desk - Customer Support Analyst and be part of a fantastic, supportive team that values work/life balance. This job is all about enhancing the customer experience for over 20,000 users while working in a hybrid environment. The team thrives on collaboration and innovation, ensuring that everyone can contribute to making government services better.
You'll be responsible for
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Providing level 2 remote support
Delivering incident resolution and request fulfillment for end user technology and support services.đ§
Acting as subject matter expert
Identifying opportunities for service improvement and administering collaboration tool support in Office 365 environments.đŠâđŤ
Coaching level 1 service desk team members
Providing guidance to minimize escalations and improve overall service delivery.What we're looking for
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2+ years Level 1 Service Desk experience
Demonstrated experience in providing technical support to users.View fit
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Intermediate-advanced end user computing support
Proven skills in user account provisioning and access management.View fit
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Strong technical writing skills
Ability to develop and update process documentation effectively.View fit
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