Civica10 jobs

Customer Support Analyst - Level 2 - Carelink

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 3 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Analyst – Level 2 at Civica is all about delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job plays a crucial role in ensuring that essential services are reliable and effective, directly impacting the lives of citizens. The team thrives in a collaborative environment, where everyone is encouraged to grow and contribute to the mission of improving public services.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🛠️

Delivering customer support

Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector.
🔍

Resolving issues

Working closely with customers and internal teams to resolve issues and optimise system usage.
📚

Maintaining documentation

Maintaining accurate documentation, including knowledge base articles and support logs.

Key criteria

💻

Customer service experience

Demonstrated experience delivering customer service in IT support environments.

View

🔧

Technical troubleshooting skills

Proven ability to troubleshoot and resolve technical issues effectively.

View

📊

Documentation skills

Experience maintaining accurate documentation and knowledge base articles.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering customer service in IT support environments.

View

Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.

View

Documentation skills
Experience maintaining accurate documentation and knowledge base articles.

View

Communication skills
Strong written and verbal skills for explaining technical concepts clearly.

View

Workload prioritisation
Experience managing multiple support requests while maintaining quality.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Customer Support OfficerMangrove Mountain, NSW · Full-time
The Customer Support Officer job is all about delivering exceptional service to internal NSW Government customers through a fast-paced, phone-based helpdesk environment. This opportunity allows individuals with a passion for technology and customer service to thrive while contributing to the digital transformation of government services. The team values collaboration, communication, and a commitment to improving customer experiences.
NSW Department of Climate Change, Energy, the Environment and Water
NSW Department of Climate Change, Energy, the Environment and Water
Customer Support OfficerParramatta, NSW · Full-time
This job is about shaping thriving communities and enhancing public spaces through effective planning coordination. By joining the Development Coordination Authority, you will play a vital role in streamlining processes and ensuring better-informed planning outcomes across New South Wales. The team values collaboration and is dedicated to improving service delivery while supporting sustainable communities.
HUB24
HUB24
Customer Support ManagerMelbourne, VIC · Full-time
The Customer Support Manager at HUB24 is all about leading a dynamic team to deliver exceptional customer service experiences. This job plays a crucial role in ensuring that service levels and customer satisfaction targets are not just met, but exceeded. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity to make a real impact.
Lyrebird Health
Lyrebird Health
Customer Support SpecialistMelbourne, VIC · Full-time
The Customer Support Specialist at Lyrebird Health plays a vital role in transforming healthcare by providing exceptional support to clinicians. This job is all about ensuring that every clinician feels genuinely supported and empowered, allowing them to focus on their patients. The team thrives on collaboration and empathy, creating an environment where everyone can contribute to meaningful impact.