About the job
The Customer Support Analyst – Level 2 at Civica is all about delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job plays a crucial role in ensuring that essential services are reliable and effective, directly impacting the lives of citizens. The team thrives in a collaborative environment, where everyone is encouraged to grow and contribute to the mission of improving public services.
You'll be responsible for
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Delivering customer support
Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector.🔍
Resolving issues
Working closely with customers and internal teams to resolve issues and optimise system usage.📚
Maintaining documentation
Maintaining accurate documentation, including knowledge base articles and support logs.Key criteria
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Customer service experience
Demonstrated experience delivering customer service in IT support environments.View
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Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.View
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Documentation skills
Experience maintaining accurate documentation and knowledge base articles.View
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