Civica14 jobs

Level 2 Customer Application Support Analyst - Reflect & Recover

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 15 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

As a Level 2 Application Support Analyst at Civica, you will play a vital role in providing advanced support for our Reflect & Recover solution. Your expertise will help resolve complex application issues, ensuring that our customers receive the best possible service. The team thrives on collaboration and problem-solving, creating an environment where everyone can contribute to improving public services and making a real difference.

Meet the team

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You'll be responsible for

🛠️

Providing advanced support

Delivering expert assistance for Civica’s Reflect & Recover solution to resolve complex application issues.
📈

Managing escalations from Level 1

Taking charge of escalated issues, diagnosing root causes, and applying necessary changes or workarounds.
🤝

Collaborating with cross-functional teams

Working closely with Level 3 support, product, engineering, and technical operations teams to address technical challenges.

Key criteria

🛠️

Application support experience

Proven experience in managing complex application support issues.

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🔍

Analytical skills

Demonstrated ability to investigate incidents and identify root causes.

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☁️

SaaS knowledge

Understanding of SaaS or cloud-based applications is essential.

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5 criteria for this job
Application support experience
Proven experience in managing complex application support issues.

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Analytical skills
Demonstrated ability to investigate incidents and identify root causes.

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SaaS knowledge
Understanding of SaaS or cloud-based applications is essential.

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Basic SQL skills
Experience with SQL for data review and analysis.

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Cross-functional collaboration
Experience working with support, product, and engineering teams.

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