Volvo Group1 follower11 jobs

Customer Support Manager

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about leading the charge in shaping sustainable transport solutions. By providing expert guidance to Regional Technical Managers, you will enhance customer satisfaction and uphold quality standards across various truck brands. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact on the transport industry.

You'll be responsible for

📋

Managing dealer quality issues

Overseeing and prioritizing dealer quality issues via DQRs to ensure timely resolutions.
🤝

Supporting Regional Technical Managers

Providing technical status updates and support to RTMs on ongoing investigations.
✅

Ensuring compliance

Making sure all operations adhere to environmental policies and quality assurance systems.

Key criteria

🔧

Technical qualifications

Trade or technical qualifications in automotive or mechanical engineering.

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📊

Experience with Microsoft Suite

Proven experience using Microsoft Suite for data management.

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🌍

Virtual technology skills

Demonstrated skills in virtual technologies for effective communication.

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5 criteria for this job
Technical qualifications
Trade or technical qualifications in automotive or mechanical engineering.

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Experience with Microsoft Suite
Proven experience using Microsoft Suite for data management.

View

Virtual technology skills
Demonstrated skills in virtual technologies for effective communication.

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Continuous improvement mindset
Experience driving continuous improvement initiatives in IT environments.

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Strong communication skills
Confident communicator with integrity and maturity in interactions.

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