TheirCare Pty Ltd4 followers83 jobs

Customer Support Officer

JuniorMid levelContractOfficeGlen Iris VIC 3146, AustraliaAdministrationCustomer servicePosted 4 weeks agoVerified 4 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

Join a dynamic team at TheirCare as a Customer Support Officer, where you will play a vital role in enriching communities and supporting families. This job is all about ensuring that every family and school community feels valued and supported through exceptional service. The team thrives in a supportive and inclusive environment, committed to your growth and success.

You'll be responsible for

📞

Providing phone support

Handling inbound and occasional outbound calls, answering questions and solving problems with a positive and empathetic approach.
📋

Managing bookings and inquiries

Handling everything from bookings and account administration to billing inquiries.
🗂️

Supporting business operations

Assisting with administrative reporting and other ad-hoc duties to support the team.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service roles, enhancing client satisfaction.

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🗂️

Organisational skills

Strong organisational abilities with meticulous attention to detail.

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💻

Computer proficiency

Confident user of various software systems and computer applications.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.

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Organisational skills
Strong organisational abilities with meticulous attention to detail.

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Computer proficiency
Confident user of various software systems and computer applications.

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Effective communication skills
Exceptional communicator with a positive and empathetic approach.

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Ability to thrive in fast-paced environments
Experience working effectively in dynamic and team-oriented settings.

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