Customer Support Officer
About the job
Join a dynamic team at TheirCare as a Customer Support Officer, where you will play a vital role in enriching communities and supporting families. This job is all about ensuring that every family and school community feels valued and supported through exceptional service. The team thrives in a supportive and inclusive environment, committed to your growth and success.
You'll be responsible for
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Providing phone support
Handling inbound and occasional outbound calls, answering questions and solving problems with a positive and empathetic approach.📋
Managing bookings and inquiries
Handling everything from bookings and account administration to billing inquiries.🗂️
Supporting business operations
Assisting with administrative reporting and other ad-hoc duties to support the team.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.View
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Organisational skills
Strong organisational abilities with meticulous attention to detail.View
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Computer proficiency
Confident user of various software systems and computer applications.View
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