Clio
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Customer Support Specialist, APAC

JuniorMid levelFull-timeRemoteSydney NSW, AustraliaAustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Clio is on a mission to empower legal professionals through innovative AI technology, and they are seeking a Customer Support Specialist to join their dynamic Customer Support Team in APAC. This job is all about delivering exceptional customer experiences while sharing the value of Clio's products. The team thrives in a fast-paced, collaborative environment, where every member is encouraged to grow and contribute to the success of their customers.

You'll be responsible for

📞

Handling customer inquiries

Managing a high volume of inbound requests through phone, chat, and email to ensure an effortless customer experience.
📚

Becoming a product expert

Gaining in-depth knowledge of Clio’s features and functionality to provide valuable insights to customers.
👩‍🏫

Coaching users

Guiding customers to leverage self-serve resources and group training opportunities for better product use.

Key criteria

💬

Strong verbal communication skills

Ability to express ideas clearly and empathetically.

View

🛠️

Technical troubleshooting experience

Experience methodically resolving technical product issues.

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📊

Experience with web-based applications

Familiarity with SaaS platforms and CRM software.

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Meet the team

About the company

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3 criteria for this job
Strong verbal communication skills
Ability to express ideas clearly and empathetically.

View

Technical troubleshooting experience
Experience methodically resolving technical product issues.

View

Experience with web-based applications
Familiarity with SaaS platforms and CRM software.

View

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