About the job
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing the customer experience by providing exceptional technical support. The team thrives on collaboration and is dedicated to ensuring that every customer feels valued and supported.
You'll be responsible for
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Building relationships with customers
Build and maintain strong relationships with customers while delivering a high level of support and service.📋
Managing support tickets
Prioritise and manage tickets within the Service Desk based on urgency and impact.🔧
Providing technical support
Act as the first point of contact for support requests from new and existing customers, troubleshooting technical issues.Key criteria
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3+ years in technical support
Experience in SaaS or software support environments.View
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Exemplary communication skills
Strong written and verbal communication for customer interactions.View
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Experience with cloud-based software
Familiarity with Azure hosted applications is beneficial.View
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