About the job
This Customer Service Officer job is all about being the first point of contact for customers and ensuring their needs are met with efficiency and care. By collaborating closely with sales, drafting, and production teams, you will play a crucial role in delivering an exceptional customer experience. The team values a supportive and fun environment where everyone can thrive together.
You'll be responsible for
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Monitoring customer inquiries
Answering a high volume of customer calls and managing the customer service inbox to provide timely responses.đď¸
Processing administration tasks
Handling daily tasks such as invoicing, preparing mail, and processing credits efficiently.đ
Liaising with production teams
Collaborating with Production Team Leaders to ensure timely supply of ordered products and manage back orders.Key criteria
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Customer service experience (2-3 years)
Demonstrated experience in customer service within relevant industries.View
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Problem-solving skills
Proven ability to resolve customer issues effectively and efficiently.View
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Computer literacy
Proficient in Microsoft Office and ERP/CRM systems.View
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