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DCSM - Digital Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyCustomer successPosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Digital Customer Success Manager at SAP plays a vital role in engaging with customers to drive value realization and ensure successful business outcomes through their purchased solutions. This job is all about building relationships, orchestrating resources, and executing strategies that lead to customer success across various stages of the customer lifecycle. The team thrives on collaboration, continuous learning, and a commitment to personal development, creating an environment where everyone can truly belong and grow.

You'll be responsible for

📞

Engaging with customers

Proactively reaching out to customers to ensure they are realizing value from their solutions and services.
📋

Managing customer accounts

Orchestrating resources and executing strategies for designated customer accounts to drive success.
📝

Documenting processes

Creating templates and organizing content to ensure transparency and effective onboarding of new team members.

Skills you'll need

🤝

Customer relationship management

Building and maintaining strong relationships with customers to support their success and satisfaction.
🔍

Analytical skills

Utilising problem-solving and analytical skills to identify opportunities and address customer challenges effectively.
🗣️

Communication skills

Excellent listening, written, and oral communication skills to engage with customers and stakeholders effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
9+ years of industry experience
Proven experience in SAP Cloud Solutions or other cloud products.

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Account management expertise
Solid track record in developing and executing account management plans.

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Problem-solving skills
Distinctive analytical skills to anticipate and resolve issues.

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Experience with virtual tools
Proven ability to engage customers using digital platforms.

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Customer relationship building
Record of establishing strong relationships with customers.

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