Meet Josh and the team
Delivery Engagement Specialist (DES)
About the job
This job is about supporting the Client Enterprise Services team in managing queries and escalation priority delivery. The impact of this role is significant as it ensures smooth operations across the full suite of Enterprise and Wholesale products. Team members work collaboratively, with a focus on effective communication and timely reporting.
You'll be responsible for
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Managing delivery support activities
Maintaining a tracker of delivery support activities and outcomes, ensuring timely reporting on completed and in-progress work.⚙️
Prioritising work orders
Empowered to prioritise work orders across all workgroups and align dependent delivery workflows.📅
Providing weekly reports
Delivering weekly reports on completed and in-progress work to stakeholders.Key criteria
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Telecommunications experience
Extensive experience working with a National Telecommunications Carrier.View
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Delivery tracking skills
Proven ability to maintain delivery support activity trackers.View
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Work order prioritisation
Experience prioritising work orders across multiple workgroups.View
