Centorrino Technologies16 jobs

Desktop Support Officer (Education)

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaCustomer serviceIT supportPosted 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Desktop Support Officer (Education) at Centorrino Technologies is all about delivering high-quality onsite technical support in educational environments. This job plays a crucial role in ensuring the reliable operation of IT systems and technology for both staff and students. The team thrives on collaboration and continuous improvement, creating a supportive atmosphere where everyone can grow and innovate together.

You'll be responsible for

🖥️

Providing onsite support

Provide timely and friendly onsite technical support to educational users including staff and students.
🔧

Troubleshooting technology

Support and troubleshoot hardware and software across PCs, Macs, tablets, and associated classroom technology.
📞

Managing incidents

Manage technology incidents to resolution and liaise with third-party vendors when necessary.

Key criteria

💻

Customer service experience in education

Demonstrated experience supporting users in educational environments.

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🛠️

Strong troubleshooting skills

Proven ability to troubleshoot hardware and software across platforms.

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🎤

Communication skills

Excellent ability to explain technical issues to non-technical users.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience in education
Demonstrated experience supporting users in educational environments.

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Strong troubleshooting skills
Proven ability to troubleshoot hardware and software across platforms.

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Communication skills
Excellent ability to explain technical issues to non-technical users.

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Understanding of educational technology
Good knowledge of AV equipment and interactive devices.

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Adaptability and willingness to learn
Flexibility to adapt to evolving educational technology needs.

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