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Desktop Support Analyst, Information Technology

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Desktop Support Analyst position at SMEC is all about creating futures worth inheriting by providing exceptional IT support across the ANZ region. This job plays a crucial role in ensuring that teams remain productive and connected, making a real impact on day-to-day operations. Join a collaborative and supportive team that values your proactive approach and problem-solving skills.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing IT support

Providing Level 1 & Level 2 IT support across hardware, software, and network issues
🔍

Troubleshooting incidents

Troubleshooting and resolving incidents via phone, MS Teams, email, ticketing systems, and in person
📦

Managing onboarding

Managing onboarding and offboarding, ensuring seamless user setup and recovery of assets

Key criteria

💻

IT desktop support experience (2-4 years)

Demonstrated experience in IT desktop support within a corporate environment.

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🖥️

Strong knowledge of Windows and Microsoft 365

Proven expertise in Windows Operating Systems and Microsoft 365 applications.

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🔧

Troubleshooting and incident resolution skills

Experience resolving hardware, software, and network issues effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
IT desktop support experience (2-4 years)
Demonstrated experience in IT desktop support within a corporate environment.

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Strong knowledge of Windows and Microsoft 365
Proven expertise in Windows Operating Systems and Microsoft 365 applications.

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Troubleshooting and incident resolution skills
Experience resolving hardware, software, and network issues effectively.

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Certifications in IT and support
Relevant certifications like Modern Desktop Administration or ITIL Foundation.

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Customer-first mindset
Proactive approach to problem-solving with a focus on user satisfaction.

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