Centorrino Technologies3 followers26 jobs

Desktop Support Officer (Education)

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Desktop Support Officer position at Centorrino Technologies is all about delivering high-quality, onsite technical support within the Education Sector. This job is crucial for ensuring smooth operations and fostering exceptional customer experiences. The team thrives on collaboration, innovation, and a positive attitude, making it a fantastic opportunity for anyone passionate about technology and customer service.

Meet the team

About the company

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You'll be responsible for

⚙️

Ensuring smooth operations

Ensuring the smooth day-to-day operations of the customers' operations, fostering a collaborative environment.
😊

Developing customer relationships

Personable with end-users, developing a friendly bond with customers to enhance their experience.
📄

Documenting procedures

Ensuring documentation and procedures are always up to date to maintain high-quality support.

Key criteria

💻

Customer service passion

Demonstrated ability to assist with L1 technical issues.

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🔧

Technical troubleshooting skills

Experience resolving issues with Macs, PCs, and other devices.

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📝

Effective communication skills

Ability to clearly explain technical problems to diverse stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service passion
Demonstrated ability to assist with L1 technical issues.

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Technical troubleshooting skills
Experience resolving issues with Macs, PCs, and other devices.

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Effective communication skills
Ability to clearly explain technical problems to diverse stakeholders.

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Process improvement experience
Proven track record of identifying and implementing operational efficiencies.

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Flexibility in work schedule
Willingness to adapt to unusual situations and changing demands.

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