Desktop Support Officer (Education)
About the job
The Desktop Support Officer position at Centorrino Technologies is all about delivering high-quality, onsite technical support within the Education Sector. This job is crucial for ensuring smooth operations and fostering exceptional customer experiences. The team thrives on collaboration, innovation, and a positive attitude, making it a fantastic opportunity for anyone passionate about technology and customer service.
You'll be responsible for
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Ensuring smooth operations
Ensuring the smooth day-to-day operations of the customers' operations, fostering a collaborative environment.😊
Developing customer relationships
Personable with end-users, developing a friendly bond with customers to enhance their experience.📄
Documenting procedures
Ensuring documentation and procedures are always up to date to maintain high-quality support.Key criteria
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Customer service passion
Demonstrated ability to assist with L1 technical issues.View
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Technical troubleshooting skills
Experience resolving issues with Macs, PCs, and other devices.View
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Effective communication skills
Ability to clearly explain technical problems to diverse stakeholders.View
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