Director, Account Management
About the job
The Director, Account Management is a pivotal job focused on developing and implementing strategies to retain customers and enhance their experience. This position plays a crucial role in driving revenue growth and ensuring customer satisfaction. The team thrives on collaboration, innovation, and a shared commitment to excellence.
You'll be responsible for
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Collaborating with the CCO
Collaborating with the CCO in the development and implementation of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.🎯
Determining team goals
Determining the team’s goals and planning how to improve operations, to ensure Company goals are achieved.📈
Driving revenue growth
Driving revenue growth and retention of customers.Key criteria
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Extensive account management experience
Demonstrated experience in senior account management roles, ideally in SaaS.View
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Exceptional customer relationship skills
Proven ability to build successful relationships with executive stakeholders.View
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Strong analytical skills
Experience analyzing data to measure team performance and strategy effectiveness.View
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