About the job
The Director of Customer Success at NiCE is a pivotal job that focuses on creating repeatable, customer-focused outcomes in complex enterprise and regulated environments. This position is crucial for ensuring that customers and partners can consistently deploy, adopt, and realize value from NiCEâs offerings. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those looking to make a significant impact.
You'll be responsible for
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Owning the success operating model
Define and evolve NiCEâs APAC enterprise customer success framework, covering onboarding, deployment readiness, time-to-value, adoption, and handover to value realisation.đŻ
Driving success and adoption
Establish value-led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria.âïž
Providing governance and escalation
Set the operational rhythm for enterprise success: planning cadence, exec reporting, and escalation paths.Key criteria
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Customer success experience
Proven experience in customer success within enterprise SaaS environments.View
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Partner operating model expertise
Demonstrated experience designing and running partner operating models.View
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Data-driven mindset
Experience building scorecards and dashboards for performance visibility.View
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