NICE3 followers9 jobs

Director, Customer Success, CX

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Director of Customer Success at NiCE is a pivotal job that focuses on creating repeatable, customer-focused outcomes in complex enterprise and regulated environments. This position is crucial for ensuring that customers and partners can consistently deploy, adopt, and realize value from NiCE’s offerings. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those looking to make a significant impact.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🛠️

Owning the success operating model

Define and evolve NiCE’s APAC enterprise customer success framework, covering onboarding, deployment readiness, time-to-value, adoption, and handover to value realisation.
🎯

Driving success and adoption

Establish value-led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria.
⚖️

Providing governance and escalation

Set the operational rhythm for enterprise success: planning cadence, exec reporting, and escalation paths.

Key criteria

📊

Customer success experience

Proven experience in customer success within enterprise SaaS environments.

View

🔗

Partner operating model expertise

Demonstrated experience designing and running partner operating models.

View

📈

Data-driven mindset

Experience building scorecards and dashboards for performance visibility.

View

View more

Similar jobs

View all
SafetyCulture
SafetyCulture
Director, Customer SuccessSydney, NSW · Full-time
Join a global tech company that’s not what you might expect. At SafetyCulture, a team of nearly a thousand people is dedicated to making products that improve the lives of customers. With a culture that embraces innovation and a focus on building tools for the 3 billion individuals who keep the world moving, this is an opportunity to be part of something impactful. The team thrives on collaboration, creativity, and a commitment to customer success, making it a fantastic place to grow your career.
Docusign
Docusign
Sr. Director, Enterprise Customer Success, APJSydney, NSW · Full-time
The Sr. Director, Enterprise Customer Success, APJ is a pivotal job focused on driving enterprise adoption of Docusign products across Professional Services, Customer Success Management, and Technical Account Management. This position plays a crucial role in ensuring that customers achieve maximum value from their investments, while also fostering a collaborative environment with the Sales team. At Docusign, teamwork and inclusivity are at the heart of how the team operates, creating a supportive atmosphere where everyone can thrive.
Vanta
Vanta
Director, Commercial Customer SuccessSunshine West, VIC · Full-time
The Director, Commercial Customer Success at Vanta plays a pivotal role in ensuring that customers achieve their desired outcomes and maximize the value they receive from Vanta's products. This position involves defining the strategy and operating model for the Commercial Customer Success function, leading a talented team, and driving retention and expansion across the customer base. Vanta fosters a collaborative and supportive environment where team members can thrive and make a meaningful impact.
Duck Creek Technologies
Duck Creek Technologies
Senior Director, Customer Success ManagerSydney, NSW · Full-time
The Senior Director, Customer Success Manager at Duck Creek Technologies is a pivotal position that focuses on executive-level ownership and strategic leadership of significant global customer relationships. This job is crucial for ensuring customer success, retention, and overall account health in complex enterprise environments. The team thrives on collaboration, autonomy, and a commitment to delivering exceptional customer experiences.
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer success experience
Proven experience in customer success within enterprise SaaS environments.

View

Partner operating model expertise
Demonstrated experience designing and running partner operating models.

View

Data-driven mindset
Experience building scorecards and dashboards for performance visibility.

View

Executive communication skills
Strong ability to engage with senior leadership and stakeholders.

View

A meaningful career starts with a match