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Sr. Director, Enterprise Customer Success, APJ

SeniorDirectorFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer successPosted 3 hours agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Sr. Director, Enterprise Customer Success, APJ is a pivotal job focused on driving enterprise adoption of Docusign products across Professional Services, Customer Success Management, and Technical Account Management. This position plays a crucial role in ensuring that customers achieve maximum value from their investments, while also fostering a collaborative environment with the Sales team. At Docusign, teamwork and inclusivity are at the heart of how the team operates, creating a supportive atmosphere where everyone can thrive.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🚀

Leading regional strategy

Driving the functional strategy and multi-year plans for Professional Services, Customer Success Management, and Technical Account Management.
🤝

Partnering with sales leadership

Aligning account strategies and collaborating on high-stakes enterprise deals to ensure customer success.
📊

Managing performance metrics

Owning regional performance metrics for consumption, adoption, and usage to meet growth targets.

Key criteria

📊

15+ years in customer success

Proven experience in customer success within a SaaS environment.

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👥

10+ years of people leadership

Demonstrated ability to manage and develop other people managers.

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💰

5+ years P&L ownership

Direct revenue responsibility for Professional Services or Customer Success.

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A meaningful career starts with a match

View your fit

4 criteria for this job
15+ years in customer success
Proven experience in customer success within a SaaS environment.

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10+ years of people leadership
Demonstrated ability to manage and develop other people managers.

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5+ years P&L ownership
Direct revenue responsibility for Professional Services or Customer Success.

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Experience with Global System Integrators
Proven experience structuring co-delivery models with GSIs.

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