Director, Customer Success
About the job
Join a global tech company that’s not what you might expect. At SafetyCulture, a team of nearly a thousand people is dedicated to making products that improve the lives of customers. With a culture that embraces innovation and a focus on building tools for the 3 billion individuals who keep the world moving, this is an opportunity to be part of something impactful. The team thrives on collaboration, creativity, and a commitment to customer success, making it a fantastic place to grow your career.
You'll be responsible for
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Managing the APAC Customer Success function
Lead and mentor the APAC Customer Success team to achieve their goals and drive customer satisfaction.🔄
Driving customer retention and expansion
Focus on strategies that enhance customer loyalty and promote growth within existing accounts.🤝
Collaborating with cross-functional teams
Work closely with Sales, Marketing, and Product teams to ensure customer needs are prioritized in decision-making.Key criteria
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Proven senior leadership experience in customer success
Demonstrated experience leading high-performing teams in SaaS environments.View
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Strong strategic thinking and business acumen
Ability to translate market insights into actionable customer strategies.View
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Data-driven decision-making skills
Use data and AI to guide problem-solving and customer success metrics.View
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