SafetyCulture31 followers17 jobs

Director, Customer Success

SeniorFull-timeHybridSydney NSW, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Join a global tech company that’s not what you might expect. At SafetyCulture, a team of nearly a thousand people is dedicated to making products that improve the lives of customers. With a culture that embraces innovation and a focus on building tools for the 3 billion individuals who keep the world moving, this is an opportunity to be part of something impactful. The team thrives on collaboration, creativity, and a commitment to customer success, making it a fantastic place to grow your career.

Meet the team

About the company

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You'll be responsible for

📈

Managing the APAC Customer Success function

Lead and mentor the APAC Customer Success team to achieve their goals and drive customer satisfaction.
🔄

Driving customer retention and expansion

Focus on strategies that enhance customer loyalty and promote growth within existing accounts.
🤝

Collaborating with cross-functional teams

Work closely with Sales, Marketing, and Product teams to ensure customer needs are prioritized in decision-making.

Key criteria

📈

Proven senior leadership experience in customer success

Demonstrated experience leading high-performing teams in SaaS environments.

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🤝

Strong strategic thinking and business acumen

Ability to translate market insights into actionable customer strategies.

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📊

Data-driven decision-making skills

Use data and AI to guide problem-solving and customer success metrics.

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A meaningful career starts with a match

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5 criteria for this job
Proven senior leadership experience in customer success
Demonstrated experience leading high-performing teams in SaaS environments.

View

Strong strategic thinking and business acumen
Ability to translate market insights into actionable customer strategies.

View

Data-driven decision-making skills
Use data and AI to guide problem-solving and customer success metrics.

View

Experience in APAC market dynamics
Deep understanding of customer success across diverse segments in APAC.

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Hands-on leadership approach
Willingness to engage directly with customers and refine processes.

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