Australian Financial Complaints Authority1 follower98 jobs

Dispute Resolution Specialist - Banking and Finance

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist, you will play a vital role in resolving complaints for individuals and small businesses. Your work will directly impact the lives of many, ensuring that their voices are heard and their issues are addressed. The team thrives on collaboration and support, creating an environment where fairness and efficiency are at the forefront.

You'll be responsible for

🔍

Reviewing complaints

Reviewing complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Working with consumers and financial firms to gather information and understand the core issues.
📝

Investigating complaints

Investigating complaints that cannot be resolved by negotiation and producing preliminary assessments and draft decisions in Plain English.

Key criteria

📜

Complaint handling experience

Demonstrated experience in managing and resolving financial complaints.

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💼

Financial services background

Proven experience in banking, finance, or legal services.

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📝

Plain English communication skills

Strong ability to draft clear, concise written communications.

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Meet the team

About the company

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5 criteria for this job
Complaint handling experience
Demonstrated experience in managing and resolving financial complaints.

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Financial services background
Proven experience in banking, finance, or legal services.

View

Plain English communication skills
Strong ability to draft clear, concise written communications.

View

Investigative skills
Experience identifying core issues in complex complaints.

View

Alternative dispute resolution knowledge
Understanding of negotiation methods for resolving disputes.

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