Mid levelFull-timeHybridGold Coast QLD, AustraliaAdministrationHospitalityPosted 2 weeks agoVerified 2 days ago
About the job
This job is about becoming a Duty Manager at RACV Royal Pines Resort, where you will play a vital role in delivering exceptional guest experiences. The opportunity allows you to be part of a purpose-driven team dedicated to creating meaningful leisure experiences while fostering a supportive work environment. Collaboration and a commitment to excellence are at the heart of how the team operates.
You'll be responsible for
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Leading the rooms division team
Supervising and supporting receptionists, concierge, reservations, and leisure attendants to ensure smooth operations.📞
Responding to guest inquiries
Addressing guest requests and complaints promptly and professionally to enhance their experience.🛠️
Coordinating with housekeeping and maintenance
Monitoring room availability and ensuring collaboration with housekeeping and maintenance teams for efficient operations.Key criteria
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Front office management experience
Proven experience managing front office operations in a 4-5 star hotel.View
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Proficiency in PMS Opera
Experience using PMS Opera for reservations and room assignments.View
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People leadership skills
Demonstrated ability to train and develop team members effectively.View
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