Accor Hotels11 followers242 jobs

Duty Manager

Mid levelFull-timeOfficeMount Isa City QLD 4825, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Front Office Duty Manager position at ibis Styles Mount Isa is all about creating memorable guest experiences while leading a passionate team. This job plays a crucial role in ensuring seamless operations and outstanding service in a welcoming hotel environment. The team thrives on collaboration, support, and a shared commitment to excellence, making it a fantastic opportunity for those looking to grow in the hospitality industry.

Meet the team

About the company

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You'll be responsible for

👨‍🏫

Supervising Front Office Team Members

Supervising, supporting, and training Front Office Team Members to ensure service excellence and operational efficiency.
🤝

Delivering outstanding guest service

Leading by example to deliver warm, professional, and knowledgeable service to every guest.
🏨

Overseeing hotel operations

Overseeing hotel operations during shifts, acting as the main point of contact for escalations or urgent matters.

Key criteria

👥

Front office management experience

Minimum 2 years in a similar front office role.

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📜

Approved Manager Licence

Possession of a valid Approved Manager Licence for compliance.

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🍹

RSA certification

Current Responsible Service of Alcohol certification required.

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5 criteria for this job
Front office management experience
Minimum 2 years in a similar front office role.

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Approved Manager Licence
Possession of a valid Approved Manager Licence for compliance.

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RSA certification
Current Responsible Service of Alcohol certification required.

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Problem-solving skills
Demonstrated ability to resolve guest concerns effectively.

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Time management skills
Proven experience managing multiple tasks efficiently.

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