IHG Hotels & Resorts4 followers82 jobs

Duty Manager

Mid levelFull-timeHybridFortitude Valley QLD, AustraliaPosted 3 weeks agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Duty Manager at The Alva Hotel is a pivotal position that ensures every guest experiences the unique charm of our establishment. This job is all about leading the front office team with confidence and warmth, creating memorable stays for everyone who walks through our doors. The team thrives on collaboration, positivity, and a commitment to exceptional service.

Meet the team

About the company

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You'll be responsible for

👨‍💼

Leading front office operations

Steering the team to deliver elevated service and ensuring every guest feels the unique difference of our hotel.
⚖️

Balancing resourcing and efficiency

Collaborating with the Operations Manager to maintain high service standards without compromising on quality.
🚨

Responding to emergencies

Acting as the first responder in crisis situations, ensuring guest safety and comfort.

Key criteria

🏨

Hotel front office experience

Minimum 2 years in a supervisory or managerial role.

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🗣️

Strong communication skills

Proven ability to negotiate and resolve problems effectively.

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💻

Familiarity with hotel systems

Experience with OPERA or similar hotel management software.

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A meaningful career starts with a match

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5 criteria for this job
Hotel front office experience
Minimum 2 years in a supervisory or managerial role.

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Strong communication skills
Proven ability to negotiate and resolve problems effectively.

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Familiarity with hotel systems
Experience with OPERA or similar hotel management software.

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First Aid/CPR certification
Current certification required for emergency response.

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Responsible Service of Alcohol
Valid RSA Certificate for serving alcohol responsibly.

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