Accor Hotels11 followers389 jobs

Duty Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about stepping into a vibrant boutique hotel environment as a Duty Manager, where you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences. Your leadership will help create memorable stays for guests while fostering a collaborative team culture. The Front Office leadership team thrives on passion, adaptability, and a commitment to outstanding service, making it a fantastic opportunity for those who love hospitality.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔑

Leading front office operations

Lead daily front office operations as shift leader across all guest touchpoints
📝

Managing guest feedback

Manage guest feedback and service recovery with confidence and care
🔗

Ensuring communication across departments

Ensure clear communication and coordination across hotel departments

Key criteria

🏨

Hotel operations experience

2–4 years in hotel operations with leadership exposure.

View

💬

Confident communication skills

Proven ability to build rapport quickly with guests.

View

🛠️

PMS systems knowledge

Experience with Opera Cloud or similar property management systems.

View

View more

A meaningful career starts with a match

Apply on Accor Hotels
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Hotel operations experience
2–4 years in hotel operations with leadership exposure.

View

Confident communication skills
Proven ability to build rapport quickly with guests.

View

PMS systems knowledge
Experience with Opera Cloud or similar property management systems.

View

Service recovery expertise
Demonstrated experience managing guest feedback with care.

View

Similar jobs

View all
IHG Hotels & Resorts
IHG Hotels & Resorts
Duty ManagerAdelaide, SA · Part-time
The Duty Manager job is all about leading from the front and setting high standards in cleanliness and productivity. This position plays a crucial role in creating memorable experiences for guests while overseeing hotel operations and fostering a warm atmosphere. The team thrives on collaboration and embraces a ‘one team’ approach to tackle challenges together.
IHG Hotels & Resorts
IHG Hotels & Resorts
Duty ManagerFortitude Valley, QLD · Full-time
The Duty Manager at The Alva Hotel is a pivotal position that ensures every guest experiences the unique charm of our establishment. This job is all about leading the front office team with confidence and warmth, creating memorable stays for everyone who walks through our doors. The team thrives on collaboration, positivity, and a commitment to exceptional service.
Accor Hotels
Accor Hotels
Duty ManagerPerth, WA · Part-time
The Duty Manager position at ibis Perth is an exciting opportunity to lead the Front Office team in delivering exceptional guest experiences. This role is vital in maintaining high standards of service and fostering a positive work environment. The team thrives on collaboration and inclusivity, ensuring that every day is filled with energy and opportunity.
Marriott
Marriott
Duty ManagerSydney, NSW · Full-time
W Hotels is excited to welcome charismatic and guest-centric individuals to join their Front Desk (Welcome) Team as Duty Manager. This integral job focuses on providing exceptional service to guests while balancing the needs of everyone at W Sydney. The team thrives on excellence and continuous improvement, creating memorable experiences for guests and embracing a deep understanding of their journey.