Accor Hotels13 followers466 jobs

Duty Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
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About the job

This job is about stepping into a vibrant boutique hotel environment as a Duty Manager, where you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences. Your leadership will help create memorable stays for guests while fostering a collaborative team culture. The Front Office leadership team thrives on passion, adaptability, and a commitment to outstanding service, making it a fantastic opportunity for those who love hospitality.

You'll be responsible for

🔑

Leading front office operations

Lead daily front office operations as shift leader across all guest touchpoints
📝

Managing guest feedback

Manage guest feedback and service recovery with confidence and care
🔗

Ensuring communication across departments

Ensure clear communication and coordination across hotel departments

Key criteria

🏨

Hotel operations experience

2–4 years in hotel operations with leadership exposure.

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💬

Confident communication skills

Proven ability to build rapport quickly with guests.

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🛠️

PMS systems knowledge

Experience with Opera Cloud or similar property management systems.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Hotel operations experience
2–4 years in hotel operations with leadership exposure.

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Confident communication skills
Proven ability to build rapport quickly with guests.

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PMS systems knowledge
Experience with Opera Cloud or similar property management systems.

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Service recovery expertise
Demonstrated experience managing guest feedback with care.

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