Accor Hotels13 followers538 jobs

Duty Manager (Service $80,150)

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Duty Manager at Pullman East Melbourne, you will be at the forefront of delivering exceptional guest experiences in a luxurious hotel environment. Your role is vital in ensuring the Front Office operates efficiently while leading a passionate team dedicated to service excellence. The team thrives on collaboration and a commitment to hospitality, making every day an opportunity to create heart-warming moments for guests.

You'll be responsible for

👨‍💼

Supporting the Front Office Manager

Assist in the daily management of the Front Office department, ensuring smooth operations during shifts.
🌈

Leading by example

Provide exceptional service and motivate team members to deliver outstanding guest experiences.
📈

Implementing productivity strategies

Develop and implement strategies to enhance team morale and productivity.

Key criteria

🏨

Hotel front office experience

Minimum 2 years in a Front Office role.

View

🔑

RSA Certificate

Valid RSA Certificate required for serving alcohol.

View

🚗

C Class Manual Driver’s License

Preferred valid license for operational flexibility.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Accor Hotels
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Hotel front office experience
Minimum 2 years in a Front Office role.

View

RSA Certificate
Valid RSA Certificate required for serving alcohol.

View

C Class Manual Driver’s License
Preferred valid license for operational flexibility.

View

Problem-solving skills
Demonstrated ability to resolve guest complaints effectively.

View

Time management skills
Proven ability to multitask in a fast-paced environment.

View

Similar jobs

View all
Accor Hotels
Accor Hotels
Duty Manager (Salary $80,150)Melbourne, VIC · Full-time
As a Duty Manager at Pullman East Melbourne, you will play a vital role in ensuring exceptional guest experiences while supporting the Front Office Manager. This job is all about creating heart-warming moments for guests and leading a dedicated team to provide outstanding service. The team thrives on collaboration and a shared passion for hospitality, making every day an opportunity to shine.
Accor Hotels
Accor Hotels
Service Duty Manager ($80,000)Melbourne, VIC · Full-time
As a Duty Manager at Pullman East Melbourne, you will play a vital role in ensuring the smooth operation of the Front Office department while providing exceptional service to guests. This job is all about creating heart-warming moments and fostering a positive atmosphere for both guests and team members. Join a dedicated team that values hospitality and offers opportunities for growth and development.
Accor Hotels
Accor Hotels
Duty Manager (Service)Melbourne, VIC · Full-time
As a Duty Manager at Pullman East Melbourne, you will play a vital role in ensuring exceptional guest experiences and smooth operations in the Front Office department. Your leadership and commitment to outstanding service will help create heart-warming moments for guests while supporting a dynamic team. The hotel values a positive and professional attitude, and offers opportunities for growth and development in a vibrant hospitality environment.
Marriott
Marriott
Duty ManagerDocklands, VIC · Full-time
This job is all about assisting the Front Office Manager in creating a welcoming atmosphere for guests while ensuring smooth daily operations. By focusing on guest satisfaction and team collaboration, you will play a vital role in enhancing the overall experience for everyone. The team thrives on open communication and a supportive environment, making it a fantastic place to grow and succeed.