Accor Hotels13 followers538 jobs

Duty Manager (Service)

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Duty Manager at Pullman East Melbourne, you will play a vital role in ensuring exceptional guest experiences and smooth operations in the Front Office department. Your leadership and commitment to outstanding service will help create heart-warming moments for guests while supporting a dynamic team. The hotel values a positive and professional attitude, and offers opportunities for growth and development in a vibrant hospitality environment.

You'll be responsible for

👨‍💼

Supporting the Front Office Manager

Assist in the daily management of the Front Office department, ensuring smooth operations and guest satisfaction.
🌈

Leading by example

Provide passionate, knowledgeable, and friendly service to all guests, setting a standard for the team.
📈

Implementing productivity strategies

Develop and implement strategies to enhance productivity and team morale within the department.

Key criteria

🏨

Hotel front office experience

Minimum 2 years in a similar hotel role.

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🔑

RSA certificate

Required certification for responsible service of alcohol.

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🚗

C Class manual driver’s license

Valid license preferred for operational duties.

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5 criteria for this job
Hotel front office experience
Minimum 2 years in a similar hotel role.

View

RSA certificate
Required certification for responsible service of alcohol.

View

C Class manual driver’s license
Valid license preferred for operational duties.

View

Problem-solving skills
Demonstrated ability to resolve guest complaints effectively.

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Time management skills
Proven ability to multitask in a fast-paced environment.

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