About the job
This job is about joining a dynamic team that is redefining how the world experiences design. As a part of Canva's User Voice super group, you will play a crucial role in ensuring that users have a flawless experience while using Canva products, especially as the company scales to support 1 billion users. The team values collaboration and empowers each member to choose their work environment, fostering a culture of trust and support.
You'll be responsible for
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Managing and prioritising support tickets
Manage and prioritise Enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution in line with service standards.🔧
Troubleshooting and resolving issues
Troubleshoot and resolve standard support issues by analysing root causes and applying established workflows, escalating when needed.📞
Supporting Admins through calls
Support Admins through scheduled calls to guide issue resolution, key workflows, and best practices, with clear and timely follow-up.Key criteria
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Enterprise support experience
Demonstrated experience managing and resolving enterprise support tickets.View
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Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.View
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Fluency in German and English
Native-level fluency in German with strong English communication skills.View
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