Customer Support Specialist
About the job
The Customer Service Officer job at Rodney Industries is an exciting opportunity to be the first point of contact for customers, ensuring their needs are met efficiently. This role is crucial in delivering an exceptional customer experience by collaborating with various teams. The supportive and fun team environment encourages innovation and accountability, making it a great fit for those who are passionate about customer service.
You'll be responsible for
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Monitoring customer inquiries
Monitoring the customer service inbox and answering a high volume of customer calls to provide timely responses.🗂️
Processing administration tasks
Daily processing of administration tasks such as preparing mail, invoicing, and processing credits.🔗
Liaising with production teams
Liaising with the Production Team Leaders on time in full supply of ordered products and back orders to customers.Key criteria
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Customer service experience (2-3 years)
Proven experience in customer service within relevant industries.View
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Problem-solving skills
Demonstrated ability to resolve customer issues effectively.View
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Computer literacy
Proficient in Microsoft Office and ERP/CRM systems.View
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